A flier has made a shocking claim of receiving a fake ticket as an alternative from Goibibo and Jet Airways after her Jet Airways flight was canceled two months after she booked the Delhi-Vancouver ticket.
Sharing details of her ordeal, she said, “I’ve had the most harrowing last 24 hours courtesy Jet Airways and GoIbibo. I had made a flight booking with jet airways around two months ago, way before this entire mess with Jet Airways had started. I kept calling Jet Airways endlessly and failingly and the airways did not care to respond to any of the calls messages and emails that I had sent to them asking them for an alternate flight because it was really urgent and critical for me to reach my destination. I was going from Delhi to Vancouver. And with the flight cancellation, Jet Airways did not respond. I tried to get in touch with Goibibo because I had booked my ticket through Goibibo.”
Accusing Goibio of being irresponsible, she said that she had to book an alternate flight on her own. “GoIbibo was also extremely irresponsive to this entire process. They kept sharing alternates with me. I kept informing them that okay whatever, quickest alternate that you can find me, please just book it right away. They sent me an alternate and after three days they tell me that the ticket for the alternate flight was sold out. That kept happening for about two weeks. That’s when I found out an alternate on my own and I literally requested and begged them that please book that alternate for me. That was a British Airways flight, way cheaper than the alternates they were sharing with me.”
She said that Goibibo after speaking to Jet Airways booked her the British Airways flight. However, she was in for a shock when she went to board the British Airways flight. She said that the British Airways staff told her that no ticket booked with the PNR that was shared with her by Goibibo and also told her that she was given a fake PNR.
Elaborating more, she said, “When I went for my check in I was not allowed to check in because apparently, British Airways said that there is no booking made under that PNR. That PNR was fake, that ticket was fake. I don’t know what exactly has happened. It was the most embarrassing moment. I was intimated, the flight got delayed, the British Airways flight got delayed, I had got intimation for that. So how exactly is that possible that there was no booking under my name. So from what I hear from all the sources is either Jet Airways had made a fake PNR, which is what British Airways say, that they’d given a, generated a fake PNR and the ticket doesn’t actually exist.”
She claimed that Jet Airways said that because the other airlines have blacklisted Jet Airways which is why they’re not allowing Jet customers on the flight.
She said, “My point of contact has been GoIbibo all this while so I completely stand them responsible or answerable, or at least if something like this is happening. I should not be the one walking around with my entire luggage, moving countries, from counter to counter. This is just not fair. It has been the most embarrassing moment of my life where I have gone for check-in and I have not been allowed on the flight. I hope Jet Airways and GoIbibo come up with a solution for this because I’m not taking this easy and I’m not going to pay the difference of such a huge amount for no fault of mine.”
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